Effective Date: January 1, 2026
Welcome to Zeenat Jewellery ("we," "our," or "us"). We value the trust you place in our brand when selecting our fine jewellery. This Privacy Policy outlines the types of personal data we collect, how we protect it, and the choices you have regarding your information.
1. Information We Collect
When you interact with our website or place an order via WhatsApp at 03715427285, we may collect:
- Contact & Delivery Details: Name, phone number, WhatsApp contact, delivery street address, city, and province.
- Order Details: Items selected, product codes, ring or bangle sizes, quantities, and customized preferences.
- Browsing Preferences: Cart items and wishlist preferences saved locally in your browser (LocalStorage) for a seamless shopping experience.
2. How We Use Your Information
The information you provide is strictly used for:
- Processing, packing, and dispatching your jewellery order across Pakistan.
- Sending courier tracking updates and WhatsApp order confirmation notifications.
- Customer support, sizing guidance, and after-sales service.
- Improving our catalogue based on popular demand and customer feedback.
3. Confidentiality & WhatsApp Orders
When you place an order using our WhatsApp integration, your conversation and order receipt are encrypted end-to-end via WhatsApp's protocol. We do not sell, rent, or trade your personal phone numbers or delivery addresses with third-party advertising brokers.
4. Courier & Logistics Partners
Your delivery name, address, and contact number are securely transmitted exclusively to authorized courier and logistics partners (e.g. TCS, Leopards, Trax, Call Courier) strictly for the purpose of doorstep parcel delivery and Cash on Delivery (COD) collection.
5. Your Rights & Contact
You have the right to request deletion or correction of your contact records at any time. If you have questions regarding our privacy practices, please contact us:
- WhatsApp / Phone: 03715427285 (+92 371 5427285)
- Email: support@zeenatjewellery.com
- Address: Zeenat Jewellery Studio, Liberty Market, Gulberg III, Lahore, Pakistan